Monthly Fix-It Plan (Example)
A sample report showing top complaint themes, suggested playbooks, and impact tracking.
Average rating
4.2
Urgent reviews
12
Top theme
Wait time
Top negative themes
Wait time28
Order accuracy19
Staff tone14
Suggested playbooks
- Peak-hour staffing checklist
- Order accuracy QA script
- Service recovery response guide
Fix Tracker impact (month over month)
Wait time28 -> 23
Order accuracy19 -> 16
Staff tone14 -> 12
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